Frequently asked questions
The honest answers to what usually stops someone from buying — grouped so you can skip to the part you actually need.
Pricing
Real starting prices for real scope, as described on each package. If your project genuinely needs more than a package covers, we'll say so and price the difference honestly — not pad the base price to cover every possible edge case.
Not as a blanket policy — but combined projects (say, Brand Messaging plus a full site rewrite) are common enough to mention in your brief. We're not going to invent a discount code to justify a markup that isn't there in the first place.
No — the prices shown are net. Spanish IVA (21%) is calculated and shown separately at checkout.
Process
Anywhere from 7 business days (a single landing page) to 25 (a full messaging playbook). Every package states its own turnaround, starting from an approved brief — not from the day you pay.
A completed brief questionnaire and whatever exists already — current copy, brand guidelines, product data, competitor examples. The better the brief, the better the first draft.
One or two, depending on the package — listed on each package's details. A round means feedback on substance, not an open-ended editing relationship.
Services
Start with whichever is closest to your immediate problem — a page that isn't converting, an inconsistent voice, a stalled content plan — and mention the rest in your brief. We'll say honestly if a different service, or order, makes more sense.
No — English only, by design. It's the specialism, not a limitation we're working around.
Yes, regularly. We write; they design, build, or run media. Handoff is usually a shared doc or your CMS directly.
Legal & logistics
Checkout runs through the site, with Spanish IVA calculated automatically at 21%. At launch, payment capture runs in a clearly labeled test/demo mode while we finish connecting a live payment processor — you'll see this at the payment step, and we follow up by email to confirm and collect payment before any work begins. For bespoke and price-on-request work, we agree payment terms directly.
Full details are on our Refund & Cancellation Policy page. In short: booked calls can be cancelled or rescheduled free up to 24 hours ahead (a 50% fee applies inside that window), and cancellation terms for paid packages depend on how much work is already underway.
You do, in full, once the package is paid for. Full details are in our Terms & Conditions.
Yes. Briefs, product data, and anything else you share stay between your team and ours — see our Privacy Policy for exactly what we collect and why.